Data Protection and Privacy Policy

Norfolk Subsidence takes the protection of personal data seriously. This policy sets out how we handle information collected through this website.

What Data Do We Collect?

Personal data you provide: This includes your full name, contact telephone number, email address, property location, and any description of the subsidence problem you are experiencing.

Automatically collected data: When you browse our website, we may collect your IP address, device and browser information, referring website, pages you viewed, and the duration of your visit.

Purpose of Data Collection

We collect and use your data for the following reasons:

• To process your enquiry and connect you with appropriate subsidence specialists in Norfolk
• To maintain and improve our website
• To communicate with you regarding your enquiry or our services
• To meet our legal and regulatory obligations

Disclosure to Third Parties

Your personal information may be disclosed to:

• Subsidence repair and survey companies within our professional network, for the purpose of responding to your enquiry
• IT and website service providers acting on our behalf
• Legal or regulatory authorities where required by law

Norfolk Subsidence does not sell personal data to third parties for marketing purposes.

Legal Grounds for Processing

We rely on legitimate interests under the UK GDPR as the basis for processing data related to referrals. For direct marketing, we will seek your explicit consent.

Cookie Usage

This site uses cookies:

• Essential cookies are necessary for the site to function
• Analytics cookies help us understand usage patterns

You may adjust your cookie preferences at any time through your browser.

Retention Period

We keep your personal data for a maximum of 24 months from your last point of contact with us, unless a longer retention period is required by law.

Individual Rights

Under UK data protection legislation, you can:

• Request a copy of your personal data
• Have inaccurate information corrected
• Request erasure of your data
• Restrict or object to processing
• Receive your data in a commonly used format

Please contact us to make a request.

Security Measures

We implement technical and organisational safeguards to ensure your data is kept secure and protected from unauthorised access.

Age Requirement

You must be 18 or over to submit an enquiry through this website. We do not collect data from minors.

Amendments

This policy may be revised from time to time. Updated versions will be published on this page.

How to Reach Us

For any privacy-related enquiries, please use the contact form on norfolksubsidence.co.uk.